Built to Last, and We Stand Behind It
Every Alpha & Omega installation is backed three ways: Daikin's manufacturer warranty, our own lifetime workmanship warranty, and your rights under Australian Consumer Law. Here is exactly what that means for your home.
Your warranty at a glance
Three layers of protection, working together.5 years on Daikin systems
Parts and labour on Daikin split, multi-split and ducted systems in homes.
Lifetime workmanship
Our installation work, covered for as long as you own the home.
Consumer law on top
Your Australian Consumer Law rights always apply as well.
One number to call
We handle the claim with Daikin for you. No runaround.
Three layers of cover
This policy applies to air conditioning supplied and installed by Alpha & Omega Air Conditioning Services, 3/74-76 Oak Rd, Kirrawee NSW 2232, for customers across Sydney.
Daikin parts and labour
The manufacturer's warranty on Daikin split, multi-split and ducted systems installed in homes.
Our workmanship
Our own warranty on the installation work we carry out, for as long as you own the home.
Consumer guarantees
Your rights under Australian Consumer Law, which no warranty can take away.
Daikin manufacturer warranty
As an Authorised Daikin Specialist Dealer, we install Daikin systems exactly as Daikin specifies, so your manufacturer warranty starts on solid ground.
- Residential systems: Daikin's 5-year parts and labour warranty covers Daikin split, multi-split and ducted air conditioners professionally installed in homes in Australia.
- Commercial and VRV systems: warranty periods and conditions vary by product and application. We confirm the cover that applies on your quote.
- Your warranty card: the full terms are set by Daikin and are in the warranty documents supplied with your system.
- Registration: we can register your system with Daikin on your behalf after installation.
Our lifetime workmanship warranty
If our installation work is at fault, we fix it. For as long as you own the home.
When we install your system, we warrant that our workmanship is free from defects. If a fault is caused by the way we installed it, we will repair it at no cost to you for as long as you own the property where we installed it.
What it covers
Pipework and flare joints we made, refrigerant leaks from our connections, condensate drains we ran, brackets and mounts we fitted, and wiring we connected to the unit.
Who it covers
The customer who engaged us, at the property where we installed the system. It is not transferable when the home is sold.
Smart controls included
Our installation and setup of Daikin Wi-Fi adaptors and AirTouch 5 controllers is covered in the same way.
Equipment faults
Faults in the equipment itself are covered by the manufacturer's warranty, which we help you claim.
Repairs, servicing and smart controls
- Replacement parts we supply during a repair carry the part manufacturer's warranty.
- Repair and servicing work is carried out with due care and skill, as guaranteed under Australian Consumer Law. If something we did is not right, tell us and we will come back and make it right.
- Systems installed by others keep whatever warranty their original installer and manufacturer provided. Our lifetime workmanship warranty applies only to installations we carried out.
- Smart home products such as AirTouch 5 controllers and Daikin Wi-Fi adaptors carry their own manufacturer warranties, which we will explain at the time of purchase.
What is covered, and what is not
✓Covered
- Equipment faults under the manufacturer's warranty
- Refrigerant leaks from connections we made
- Condensate drains we installed that fail or leak
- Loose or failed brackets and mounts we fitted
- Faulty wiring connections we made at the unit
- Smart controllers we set up that fail due to our installation
✕Not covered
- Normal wear and tear, filters and other consumables
- Damage from storms, lightning, power surges, floods or fire
- Salt or chemical corrosion where recommended servicing has not been kept up
- Damage from pests, vermin or blocked drains caused by lack of cleaning
- Work, repairs or relocations carried out by anyone else
- Building movement, renovation damage or misuse of the system
- Wi-Fi, internet, router or third-party app problems
Keeping your warranty valid
A little care keeps your system running well and your warranty in good standing.
How to make a warranty claim
Contact us
Email [email protected] or call 1300 156 466, Monday to Friday, 8am to 4pm.
Tell us what is happening
Your name, address, approximate install date, the system model if you have it, a description of the fault and any error codes. Photos or a short video help.
We assess it
We review the details and book a technician to inspect the system.
We fix it, or explain why not
If the fault is covered, we repair it. If it is not, we explain why and give you a fixed price before doing any work.
Manufacturer claims handled for you
For equipment faults, we lodge and manage the claim with Daikin or the relevant manufacturer on your behalf.
Who pays for a warranty claim
For faults covered by our workmanship warranty, we cover the cost of attending, diagnosing and repairing the fault.
For equipment faults covered by the manufacturer's warranty, parts and labour are covered under the terms of that warranty.
If we attend and find the problem is not covered, for example damage from a storm or work done by someone else, a standard service call fee may apply. We will always tell you this when booking, and we will not start any chargeable work without your agreement.
Your rights under Australian Consumer Law
The benefits of our warranty are in addition to other rights and remedies you have under the law in relation to the goods and services we provide.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Changes to this policy
We may update this policy from time to time. Changes do not reduce the cover for work we have already completed. The warranty that applies to your job is the one in place on the date we installed it.
Something Not Right With Your System?
Get in touch with our Kirrawee team. We will check your records, tell you straight what is covered and get a technician out to you.
Start a Warranty ClaimAlpha & Omega Air Conditioning Services · Authorised Daikin Specialist Dealer · ARC Licence AU54289 · NSW Contractor Licence 329810C
Sydney coastal climate specialists providing whisper-quiet, energy-efficient ducted and split system air conditioning solutions engineered for residential comfort.
AREAS WE SERVICE
Licensed local technicians and an Authorised Daikin Specialist Dealer across Sydney, backed by a lifetime workmanship warranty.
Air Conditioning Sutherland Shire
Air Conditioning Eastern Suburbs
Direct Line: 1300 156 466
Licence: ARC Lic #AU54289 | NSW Contractor #329810C
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