Clear Terms, No Surprises

About these terms

These terms apply when you engage Alpha & Omega Air Conditioning Services ("Alpha & Omega", "we", "us") of 3/74-76 Oak Rd, Kirrawee NSW 2232, or use our website alphaomegaair.com.au. We provide air conditioning services across Sydney, NSW.

They cover all of our services, including:

Your written quote, together with these terms, forms our agreement. If your quote says something different from these terms, the quote applies. Larger commercial projects may have a separate written contract, which will take priority.

Quotes and site visits

• Quotes are valid for the period stated on the quote. After that, prices may change, as equipment costs can move.
• Quotes are based on what we can see and what you tell us at the time, including room sizes, roof or sub-floor access, pipe routes and electrical supply.
• Prices on our website, in ads or given over the phone are a guide only and are not an offer until confirmed in a written quote.
• Call-out, travel and quote visit fees can vary depending on the job and location. We confirm any costs when you book.
• Accepting a quote, in writing or by booking the work, means you agree to these terms.

Bookings, arrival and access

• Our office hours are Monday to Friday, 8am to 4pm. We give you an arrival window and let you know if we are running late.
• Please make sure an adult (18 or over) is home to give us access, unless we have agreed other arrangements.
• We need safe, clear access to the work areas, including roof spaces, sub-floors, balconies, switchboards and where the outdoor unit will go.
• Please secure pets and let us know about locked gates, alarms or parking restrictions.
• If we cannot get access at the booked time, a call-out fee may apply. We will tell you about this when you book.

Your responsibilities

Safety and site conditions

The safety of your household and our team comes first. We may pause or reschedule work if conditions are unsafe, for example extreme roof-space heat, storms, unsafe access, or electrical hazards.

All refrigerant handling is carried out under our ARC licence (AU54289), and work is carried out under our NSW contractor licence (329810C). Electrical work outside the scope of air conditioning, such as switchboard upgrades or new circuits, is carried out by a licensed electrician.

We take care to protect your home with drop sheets and covers, and we clean up and remove our rubbish when the job is done.

Equipment and materials

• We supply new equipment from reputable manufacturers, with Daikin as our specialty, and install it to the manufacturer's instructions and relevant Australian standards.
• If a quoted model becomes unavailable, we will offer an equivalent or better alternative and only proceed with your agreement.
• Equipment remains our property until it has been paid for in full.
• Old equipment we remove is disposed of responsibly, with refrigerant recovered as required by law, unless you ask to keep it.

Smart home controls and connectivity

Payment

• Payment terms, including any deposit and when the balance is due, are set out on your quote or invoice.
• We accept the payment methods listed on your invoice.
• If an invoice is not paid by its due date, we may pause further work and take reasonable steps to recover the amount owed.
• All prices include GST unless stated otherwise.

Changes and cancellations

• Need to reschedule? Please let us know as early as possible, ideally at least one business day before your booking.
• If you cancel after accepting a quote, you may need to pay for work already done and any equipment ordered specifically for your job that cannot be returned.
• Any changes to the scope of work should be agreed in writing, including a text or email, along with any change in price.
• If we need to reschedule because of weather, illness or supply delays, we will let you know as soon as we can and rebook at a time that suits you.

Warranty and consumer guarantees

Our installations are backed by the manufacturer's warranty and our lifetime workmanship warranty, as set out in our Warranty Policy.

Liability

We carry out all work with due care and skill. To the extent permitted by law, and apart from your rights under Australian Consumer Law, we are not responsible for:

• Pre-existing defects or damage in the property or existing equipment
• Damage caused by hidden conditions we could not reasonably have known about
• Problems caused by misuse, lack of maintenance or work carried out by others
• Delays caused by events outside our control, such as severe weather or supplier shortages
• Outages or changes to third-party apps, internet services or networks

If something goes wrong because of our work, tell us straight away and we will work with you to put it right.

Using our website

• Information on alphaomegaair.com.au is general in nature. Advice for your home is only given after we assess it.
• We work hard to keep the website accurate, but product details, specifications and availability can change.
• Website content, images and branding belong to Alpha & Omega or are used with permission, and may not be copied without our consent.
• Links to other websites, such as Daikin or AirTouch, are for convenience. We are not responsible for their content.
• We handle your personal information as set out in our Privacy Policy.

Complaints and disputes

If you are unhappy with any part of our service, please tell us first. Email [email protected] or call 1300 156 466. We will listen, look into it and aim to resolve it fairly and quickly.

If we cannot resolve it together, you can contact NSW Fair Trading for free help with consumer complaints.

General

• These terms are governed by the laws of New South Wales, Australia.
• If any part of these terms is found to be invalid, the rest still applies.
• We may update these terms from time to time. The version on this page when you accept your quote applies to your job.