Your Privacy, Handled With the Same Care as Your Home

Who we are

This policy is for Alpha & Omega Air Conditioning Services ("Alpha & Omega", "we", "us"), a family-owned air conditioning business based at 3/74-76 Oak Rd, Kirrawee NSW 2232, servicing the Sutherland Shire, St George and the Eastern Suburbs of Sydney since 1989.

It applies to everything we do, including split system, ducted, multi-split and VRV installations, commercial air conditioning, air conditioner cleaning and servicing, maintenance plans, breakdown repairs, and smart home climate control such as Daikin Wi-Fi and AirTouch 5. It also covers this website, our phone line, email and any forms you fill in.

Our services are provided in Sydney, NSW, and this policy is written for our Australian customers and website visitors. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect, and when

We only ask for what we need to look after your home or business properly.

We do not ask for sensitive information such as health details. If you choose to tell us something like a medical reason for an urgent repair, we use it only to prioritise your job.

You can enquire without giving your name, but we will need contact and address details to quote, book or carry out work.

When we are in your home

Smart home controls, Wi-Fi and connected systems

How we use your information

• To respond to enquiries, prepare quotes and book site visits
• To install, clean, service, maintain and repair your air conditioning and smart controls
• To register your Daikin warranty and handle any warranty claims
• To keep a service history so the next technician knows exactly what you have
• To send booking confirmations, arrival updates, invoices and receipts
• To remind you when servicing is due, if you have asked us to
• To meet our legal obligations, including tax, licensing, refrigerant handling and workplace safety record keeping
• To improve our website and service

We do not use your information for anything unrelated to these purposes without asking you first.

Who we share it with

Only the people who genuinely need it to get your job done:

• Manufacturers receive your name, address and system details to register warranties and process claims.
• Trade partners, such as a licensed electrician or crane operator, receive only the address and job details they need.
• Strata managers, property managers, landlords or builders receive information only when you ask us to work with them.
• Service providers who run our booking, messaging, accounting and payment systems handle data on our behalf under their own confidentiality obligations.
• Authorities, where the law requires or allows it.

We never sell, rent or trade your personal information.

Storage outside Australia

Some of the software we use, including our customer management, email and website platforms, may store data on servers outside Australia, such as in the United States. We choose reputable providers and take reasonable steps to make sure they protect your information in a way consistent with the Australian Privacy Principles.

Our website and cookies

When you fill in a form on alphaomegaair.com.au, such as a quote request or callback form, your details go straight to our booking system so we can get back to you.

Our website uses cookies and similar tools to keep it working, understand which pages are useful and measure how people find us. These may include analytics and advertising tools from providers such as Google. They generally collect information about your device and how you use the site, not your name.

You can block or delete cookies in your browser settings. The site will still work, although some features such as forms may be affected.

Our website may link to other sites, such as Daikin or AirTouch. We are not responsible for their privacy practices.

Service reminders and marketing

Regular servicing keeps your system efficient, so we may send you a reminder when it is due, along with occasional useful updates or offers.

• We only send these if you have agreed or are an existing customer who would reasonably expect them.
• Every email and SMS includes a simple way to unsubscribe, or you can just tell us.
• Opting out of marketing will not affect booking confirmations, invoices or warranty communication.

How we keep it safe, and for how long

We protect your information with password-protected systems, access limited to staff who need it for their work, and secure storage of paper records at our Kirrawee premises.

We keep job and service records for as long as they are useful for your warranty and service history, and for as long as the law requires for tax and business records. When we no longer need information, we securely delete or destroy it.

If a data breach is likely to cause you serious harm, we will let you know promptly, explain what happened and what you can do, and notify the Office of the Australian Information Commissioner where required.

Your rights

Email [email protected] and we will respond within 30 days. We may need to confirm your identity first. There is no charge to make a request. If we cannot do what you ask, for example because we are legally required to keep a record, we will explain why.

Questions or complaints

If you are unhappy with how we have handled your information, please contact us first using the details below. We will look into it and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy as our services, technology or the law change. The latest version will always be on this page, with the date it was last updated at the top.