What Personal Information We Collect
The types of personal information we collect depend on the nature of your interaction with us. We may collect the following:
• Contact Details: Name, residential or business address, email address, and telephone numbers.
• Property Information: Floor plans or property details required to provide accurate quotes and design tailored climate control solutions.
• Transaction Information: Payment details, billing addresses, and purchase history when you buy products from our online store or pay for installation/repair services.
• Digital Information: IP address, browser type, and browsing behaviour collected via cookies when you visit our website.
• Communication Records: Any correspondence you have with us, including enquiries, feedback, and warranty claims.
How We Collect Personal Information
We collect personal information directly from you in a fair and lawful manner. This typically occurs when you:
• Request a free expert consultation or an obligation-free quote.
• Purchase a split system, ducted system, or other products from our online store.
• Book a service, repair, or installation.
• Contact us via phone (1300 156 466), email, or our website contact forms.
• Interact with our social media channels or leave a review.
Why We Collect and Use Your Personal Information
We only collect personal information that is reasonably necessary for our business functions. We use your information to:
• Provide, manage, and administer our air conditioning installation, maintenance, and repair services.
• Process online store transactions, deliver products, and manage returns.
• Register products for manufacturer warranties (e.g., with Daikin, Samsung, Midea).
• Communicate with you regarding your appointments, quotes, invoices, and ongoing service needs.
• Respond to your enquiries and provide customer support.
• Send you promotional material or special offers (you may opt-out of these marketing communications at any time).
• Improve our website, services, and the overall customer experience.
Disclosure of Personal Information
We do not sell, trade, or rent your personal information. We may disclose your personal information to third parties only in the following circumstances:
• Service Providers: Authorised third-party contractors who assist us in operating our business, such as payment gateway providers, couriers, and IT support services.
• Manufacturers: To facilitate your 5-year manufacturer’s warranty on parts and labour.
• Legal Requirements: If we are required or authorised by Australian law, or if it is necessary to protect our legal rights.
Security of Your Personal Information
We take the security of your personal information seriously.
We implement reasonable physical, technical, and administrative safeguards to protect your data from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, please note that no data transmission over the internet is completely secure.
Security of Your Personal Information
We take the security of your personal information seriously.
We implement reasonable physical, technical, and administrative safeguards to protect your data from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, please note that no data transmission over the internet is completely secure.
Website Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and assist with our marketing efforts.
You can choose to disable cookies through your web browser settings; however, doing so may affect your ability to access certain features of our website or online store.
Accessing and Correcting Your Personal Information
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask for it to be corrected if it is inaccurate, incomplete, or outdated.
If you wish to access or update your information, please contact us using the details provided at the end of this page.
We will respond to your request within a reasonable timeframe.
Privacy Complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us with the details of your grievance.
We will investigate the matter and respond to you in writing as quickly as possible.
If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory obligations.
The updated policy will be published on our website, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch:
Alpha & Omega Air Conditioning
Address: 3/74-76 Oak Rd, Kirrawee NSW 2232, Australia
Phone: 1300 156 466
Email: sales@alphaomegaair.com.au
Business Hours: Mon – Fri: 08:00 am to 04:00 pm